Last Updated: November 2025
Welcome to Get Your Jungle Trip (“GetYourJungleTrip.com”, “we”, “our”, or “the Platform”).
Get Your Jungle Trip is an online wildlife travel marketplace that connects travelers with independent tour operators offering wildlife experiences across India. We facilitate bookings through our platform but do not operate, manage, or conduct the tours ourselves. The tour operator identified on the booking confirmation is solely responsible for providing the booked service.
By making a booking through our platform, you agree to this Cancellation & Refund Policy.
Each tour operator sets its own cancellation and refund policy based on the nature of the experience.
The applicable cancellation terms are displayed on the relevant tour page before you complete your booking. By confirming a booking, you accept the cancellation policy of the selected tour operator.
Customer satisfaction is important to us.
If a booked service is not provided by the tour operator, we will investigate the matter and assist in resolving the issue.
Examples include:
If our investigation confirms that the service was not delivered as booked, we will arrange an appropriate refund in accordance with our customer protection process, regardless of the operator’s stated cancellation policy.
If you choose to cancel your booking for personal reasons, refunds will be processed according to the cancellation policy of the tour operator displayed at the time of booking.
Depending on the operator, cancellation terms may include:
Requests to change travel dates, times, or participant details are subject to:
If an amendment cannot be accommodated, the applicable cancellation policy will apply.
If a tour operator cancels a booking due to circumstances such as:
Customers will be offered one of the following, subject to availability:
If a customer fails to arrive at the designated meeting point or misses the scheduled departure without prior notice, the booking may be treated as a no-show.
In such cases, refunds are subject to the tour operator’s no-show policy and may not be available.
If only part of the booked service is provided, we will work with the tour operator to review the circumstances.
Where appropriate, a partial refund or other suitable resolution may be offered based on the unused portion of the service.
Approved refunds initiated through Get Your Jungle Trip are generally processed within 3–7 business days.
The time required for the refund to appear in your account depends on your payment provider or bank.
Where refunds are processed directly by the tour operator, their processing timelines will apply.
Certain tours may be designated as Non-Refundable.
These bookings cannot normally be cancelled for a refund unless:
If you believe the booked service was not delivered as described, you may contact our support team.
To assist with our investigation, we may request supporting information such as:
We will review the information, communicate with the tour operator, and work toward a fair resolution. Where a service failure is confirmed, an appropriate refund or remedy will be provided.
For cancellation requests, refund enquiries, or booking support, please contact us:
Get Your Jungle Trip
Email: support@getyourjungletrip.com
Reservations: reservations@getyourjungletrip.com
Phone: +91 7742318486
Website: www.getyourjungletrip.com