For GetYourJungleTrip.com
Last Updated: November 2025
These cancellation rules apply to all registered tour operators (“Partners”) offering tours, safaris, activities, and travel services on GetYourJungleTrip.com (“Platform”).
Partners must:
Honor all confirmed bookings
Provide the service as described on their listing
Ensure guides, drivers, and vehicles are available on time
Notify the platform immediately in case of operational issues
Failure to deliver service can lead to penalties (explained below).
If a partner cancels a confirmed booking for any reason, the partner must:
(e.g., weather, vehicle failure, park closure, emergency)
(at least 12 hours before service start time, whenever possible)
New timings
New vehicle
Another date
Replacement guide
If the customer does not accept → full refund must be issued.
To maintain service quality, the following rules apply:
→ Their account will be suspended for 30 days
(Repeated behavior may lead to permanent removal).
(guide no-show, vehicle no-show, unreachable operator, wrong tour provided)
→ The booking amount will be refunded to the customer from the partner’s payout.
→ The platform may charge a penalty of 10–30% of booking value.
If the partner’s staff does not arrive at the meeting point:
Partner must refund the full booking amount
Partner must pay compensation up to 25% of Tour ,depending on inconvenience
Repeated incidents cause account suspension
Customer cancellations follow the partner’s policy, which must be clearly stated on each tour listing.
Partners must:
Clearly define free-cancellation deadlines
Define partial or no-refund conditions
Honor these rules once published
Partners cannot change policies retroactively.
If a customer requests a date change:
Partner should accommodate the request if availability exists.
If not → apply normal cancellation rules.
If a partner provides poor or incomplete service, such as:
Shortened tour
Wrong vehicle type
Untrained guide
Safety negligence
Poor communication
The platform may:
Partially reduce partner payout
Fully cancel partner payout for that booking
Issue customer refunds
Issue warnings
Suspend partner account for repeated issues
If GetYourJungleTrip.com determines that:
The partner did not provide the service
The customer was misled
The partner was unresponsive
The tour quality was unacceptable
The platform will:
Provide refund to the customer
Deduct refund amount from partner payout or security balance
Suspend partner listing if the issue repeats
In unavoidable events (weather, wildlife issues, government restrictions, road closure):
Partners must:
Notify us ASAP
Provide proof if needed
Respond promptly to messages
No penalties apply for genuine, verified emergencies.
Partner payouts are released 30 days after service is completed
Any refunds or penalties will be deducted before payout
Suspicious cancellations may result in payout hold until reviewed
If a partner engages in:
False cancellations
Fake bookings
Misleading listings
Overcharging customers
Non-cooperation in disputes
→ Immediate suspension
→ Possible legal action
→ Permanent removal from the platform
In the event that a safari is cancelled directly by the Forest Department (due to sudden VIP movement, heavy rainfall, track flooding, or wildlife emergency), the Partner must provide official proof or notification from the forest gate.
In such cases, no penalties will apply to the Partner.
However, if the government refunds the permit amount to the Partner, that exact amount must be passed back to the platform/customer.
GetYourJungleTrip.com will charge a flat on the total booking value of every successful tour or safari completed through the website. This 20% fee will be automatically deducted by the platform before releasing the final partner payout on the 5th of the month.
Mail : partners@getyourjungletrip.com
Phone : +91 7742318486
GetYourJungleTrip.com Partner Support